[PDF] Moving materials physical delivery in libraries Horton, Valerie;Smith, Bruce

Pt. 1. The current landscape of physical delivery: Delivery : the forgotten function / Valerie Horton ; Factors influencing delivery options / Valerie Horton and Brenda Bailey-Hainer ; Physical delivery service organization / Bruce Smith — pt. 2. Library delivery service models: Creating an in-house delivery system / Bruce Smith ; Outsourcing delivery services / Valerie Horton and Greg Pronevitz ; Contractual vendor relations / David Millikin and Brenda Bailey-Hainer — pt. 3. Managing physical delivery services: Routing and materials management systems / Bruce Smith and Valerie Horton ; Growth management solutions / Valerie Horton, Ivan Gaetz, and Bruce Smith ; Managing participating libraries’ relationships / Valerie Horton ; Managing the delivery service / Valerie Horton, Lisa Priebe, and Melissa Stockton — pt. 4. The future of physical delivery: Home delivery / Lori Ayres and Jim Myers ; Connecting courier services / Valerie Horton.