{PDF} Developing and Managing Engineering Procedures: Concepts and Applications Phillip A. Cloud

This book would have been rated 0 stars if that were an option. Its sparse 182 pages is completely devoid of information, prefering to fill white-space with microsoft clip art and large font drivel. For example, a full page is dedicated to three different ways of labelling the spine of a three-ring binder. Can I have my money back, please?