[PDF] Service Science, Management and Engineering: Education for the 21st Century (Service Science: Research and Innovations in the Service Economy) Bill Hefley, Wendy Murphy

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) ? Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.