{PDF} TQM Engineering Handbook D.H. Stamatis

This practical resource establishes a sound rationale for the continuation of Total Quality Management (TQM) in all organizations, offering a model, an implementation strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality. Considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability!